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Terms and Conditions

Terms and Conditions


In these Conditions:

“the Seller” means Tellemachus Limited;
“ Order Acknowledgement” means the Seller’s Order Acknowledgement;
“ the Buyer” means the person firm or company named as the Buyer in the Order Acknowledgement
“ the Goods” means the goods which are the subject of the Order Acknowledgement including, where the context so admits, a part of those goods;
The terms set out in the Order Acknowledgement and in these Conditions are together referred to in these Conditions as “the Contract”.


a) These conditions shall be deemed to be incorporated in all agreements from time to time entered into between the Seller and the Buyer which provide for the sale of any goods by the Seller to the Buyer.
b) These conditions shall apply in place of and prevail over any terms or conditions contained or referred to in the Buyer’s order or in correspondence or elsewhere or implied trade by trade custom, practice or course of dealing unless specifically agreed to in writing by the Seller and any purported provisions to the contrary are hereby excluded or extinguished.
c) The seller has drawn up the Seller’s Conditions of Sale in light of Unfair Contract Terms Act 1977 as amended and considers them to be fair and reasonable and its process and insurance arrangements are based upon contacts made on these Conditions. If the Buyer considers these terms unreasonable it must inform the Seller in writing before any contact is made – otherwise it will be deemed to have accepted that the Seller’s conditions are fair and reasonable.
d) No written order submitted by the Buyer shall form part of the Contract unless and until confirmed in the Order Acknowledgment by the Seller’s authorised representative.
e) All orders placed by the Buyer by telephone shall be deemed to incorporate these Terms and Conditions.
f) No alteration to the Contract or any of these Conditions shall be binding on the Seller unless agreed in writing.


a) Where the Seller is not the manufacturer the Seller relies on the specifications supplied by the manufacturer.
b) The Seller reserves the right to alter specifications at any time without informing the Buyer.


a) The Seller’s catalogues, price lists and quotations do not constitute offers made by the Seller unless they are expressed to be fixed quotations remaining open for a specified period and the Seller reserves the right to withdraw or receives the same at any time prior to the Order Acknowledgement.
b) Unless otherwise specified all prices are exclusive of:
i. Value Added Tax and any other United Kingdom tax or duty payable;
ii. Customs and Excise duties, import or export duties and all other taxes, tariffs and surcharges of any nature at any time levied or imposed in any country or territory;
iii. Carriage, packing and insurance; and
iv. Any release certificates or certificates of conformity;
and the value of any such items shall be added to the price and paid by the Buyer.
c) The Seller reserves the right, by giving notice to the Buyer at any time before delivery, to increase the price of the Goods to reflect any increase in the cost to the Seller which is due to any factor beyond the control of the Seller, any changes in delivery dates, quantities or specifications for the Goods which is requested by the Buyer, or any delay caused by any instruction of the Buyer or failure of the Buyer to give the Seller adequate information or instruction.


a) Except as other specified in writing payment for the Goods shall be due in full, without deduction or set-off, within thirty days of the issue of the Seller’s invoice.
b) In the event of any payment becoming overdue (and without prejudice to any other right the Seller may have) the Seller shall be entitled to charge interest at the rate of 3% per month over the base rate of Barclays Bank plc on a daily basis to run from the due date for payment thereof until receipt by the Seller of the full amount, whether before or after judgement.
c) If any matter referred to in Condition 12a has occurred, all monies unpaid by the Buyer to the Seller shall become immediately due and payable.
d) The Seller reserves the right to suspend deliveries, to cancel any allowance of further credit or to require full or partial payment of the price of the Goods prior to delivery in the event of any payment not being made when due or if the Seller at its sole discretion at any time considers that the financial circumstances of the Buyer have ceased to justify the terms allowed.
e) The Buyer shall not be entitled to any cash or other discount unless expressly agreed in writing.
f) If the Seller is unable to deliver all the Goods ordered by the Buyer for reasons beyond the Seller’s control (including but not limited to those specified in Condition 15), the Buyer shall pay for such of the Goods as are delivered.


a) Any period or date for delivery stated in the Control is intended as an estimate only and is not a contractual commitment and the Seller shall not be liable for any damages or losses arising out of the delay.
b) Delivery of the Goods to the Buyer’s or any other place stipulated by the Buyer in writing shall constitute delivery.
c) Collection of the Goods by any representative of the Buyer shall constitute delivery.
d) Where the goods are to be delivered in instalments, each delivery shall constitute a separate contract and failure by the Seller to deliver any one or more of the instalments in accordance with these Conditions or claim by the Buyer in respect to any one or more instalments shall not entitle the Buyer to treat the contract as a whole as repudiated.
e) Where orders are accepted by the Seller with delivery date (s) to be advised by the Buyer and the Buyer fails to confirm delivery requirements within three months or defers delivery the Seller reserves the right to treat the order as cancelled and make a cancellation charge in accordance with Condition 9b.
f) If the Goods are lost or damaged in transit and before delivery the Seller will, at its sole discretion, refund the cost of, or repair or replace free of charge, the lost or damaged Goods, if:
i. In the case of damage, the Buyer notifies the Seller in writing of the nature and extent of the damage within three days of delivery; or
ii. In the case of loss, the Buyer notifies the Seller in writing of the nature and extent of the loss within ten days of receipt of the invoice for the Goods.


a) Property in the Goods sold shall remain in the Company until such time as ALL monies due from the Buyer to the Seller (upon whatever grounds and howsoever such liability shall have been incurred), have been paid in full or until the Buyer resells the goods to a third party in the usual course of the Buyer’s business.
b) Notwithstanding the provisions of this Condition, the Seller shall be entitled to bring an action against the Buyer for the price of the Goods in the event of non-payment by the Buyer by the due date as if the property in the Goods had already passed to the Buyer or shall have the right by notice in writing to the Buyer at any time after the agreed delivery date to pass the property in the Goods to the Buyer as from the date of such notice.
c) Until such time as the property in the Goods passes to the Buyer, the Buyer shall hold the Goods as the Seller’s fiduciary agent and bailee, and shall keep the Goods separate form those of the Buyer and third parties and properly stored, protected and insured and identified as the Sellers property.
d) Until that time the Buyer shall be entitled to resell or use the Goods in the ordinary course of its business, but shall account to the Seller for the proceeds of sale or otherwise of the Goods, whether tangible or intangible, including insurance proceeds, and shall keep all such proceeds in a separate bank account and, in the case of tangible proceeds, properly stored, protected and insured.
e) Until such a time as the property in the Goods passes to the Buyer (and provided the Goods are still in existence and have not been resold), the Seller shall be entitled at any time to require the Buyer to deliver up the Goods to the Seller and, if the Buyer fails to do so forthwith, to enter upon any premises of the Buyer where the Goods are stored with vehicles if necessary and repossess the Goods.
f) The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain the property of the Seller, but is the Buyer does so all monies owing by the Buyer to the Seller shall (without prejudice to any other right or remedy of the Seller) become immediately due and payable.
g) The Buyer shall at its own risk take all necessary steps to protect the Seller’s title to the Goods against claims by third parties.
h) The risk in the Goods shall pass to the Buyer on delivery notwithstanding that the property may not have passed to it and the Buyer shall be responsible for insuring and seeing that the Goods are adequately packaged if returning them to the Seller for any reason.


a) A good titled is warranted to the Goods sold by the Seller
i. The Seller’s liability in respect to all Goods supplied by it shall be limited to giving the Buyer the benefit of any guarantee or warranty given by the manufacturer of such goods, to a maximum period of 12 months starting from date of delivery.
ii.The Seller shall be under no liability under the above warranty (or any other warranty, condition or guarantee) if the total price for the Goods has not been paid by the due date for payment.
c) The Buyer relies on its own skill and judgement as to the sufficiency, capacity and performance of the Goods and as to their suitability for any purposes for which the Buyer may require them.
d) The warranties in these Conditions are given in lieu of and replace, exclude and extinguish all and every condition, warranty, innominate term or representation whatsoever whether express or implied by statute, common law, trade usage, custom or otherwise in respect of the quality, fitness for purpose, merchantability, description of the goods or otherwise.


a) The Buyer shall not return any of the Goods to the Seller or cancel any order without the Seller’s written consent and the Seller shall be under no liability whatsoever for any Goods returned by the Buyer without such consent.
b) The Seller reserves the right to make a cancellation charge for the cancellation of any order and/or return of any Goods, which may include the cost of all loss (including profit and losses incurred as a result of placing orders with third parties for supply of all or part of the Goods), costs (including the cost of all labour and materials used whether by the Seller or by any third party), damages, charges and expenses incurred by the Seller as a result of cancellation.


Having regard to the current statutory or other United Kingdom government regulations in force from time to time and, in the case of Products manufactured in the United States of America to the current export rules and regulations of the United States Department of Commerce in force from time to time and regardless of any disclosure made by the Buyer to the Seller of an ultimate destination for any Products, the Buyer will not export or re-export directly any products without first obtaining all such written consents or authorisation as may be required by any applicable government regulations.


a) Except as provided in these Conditions, the Seller shall be under no liability to the Buyer for any damages or losses, direct or indirect, resulting from defects in design, materials or workmanship or from any act or default of the Seller, whether negligent or otherwise.
b) The Seller shall have not liability for any indirect or consequential losses or expenses suffered by the Buyer, however caused, including but not limited to loss of anticipated profits, goodwill, reputation, business receipts or contracts, or losses or expenses resulting from third party claims.
c) The Seller shall not be liable for the loss of, or damage to, any software programs occurring during or as the consequence of, the repair or upgrade of any of the Goods, whether under warranty or not.
d) Subject to Condition 11e the Seller’s aggregate liability to the Buyer whether for negligence, breach of contract, misrepresentation or otherwise shall in no circumstances exceed the cost of the Goods which give rise to such liability in respect of any occurrence or series of occurrences.
e) Nothing in these Conditions shall be interpreted as excluding or restricting any legal liability of the Seller for death or personal injury resulting from the negligence of the Seller, its employees, agents or sub-contractors or restricting any of the Seller’s legal obligations arising under section 12 of the Supply and Goods and Services Act 1982 or the Consumer Protection Act 1987.


a) This condition applies if:
i. The Buyer makes any voluntary arrangement with its creditors or becomes subject to an administration order or (being an individual or firm) becomes bankrupt or (being a company) goes into liquidation (otherwise than for the purposes of amalgamation or reconstruction) ; or
ii. An encumbrance takes possession, or a receiver or administrative receiver is appointed, of any of the property or assets of the Buyer; or
iii. The Buyer ceases, or threatens to cease, to carry on business; or
iv. The Buyer is in breach of any term, condition or provision of the Contract as required by law; or
v. The Seller reasonably apprehends that any of the events mentioned above is about to occur in relation to the Buyer and notifies the Buyer accordingly.
b) If this Condition applies, then without prejudice to any other right or remedy available to the Seller, the Seller shall be entitled to cancel the Contract or suspend any further deliveries under the Contract without any liability to the Buyer, and if the Goods have been delivered but not paid for the price shall become immediately due and notwithstanding any previous agreement or arrangement to the contrary.


a) The Buyer acknowledges that all rights in respect of patents, copyrights, design rights, trade marks or other industrial or intellectual property rights connected with the Goods shall not pass to the Buyer.
b) The Buyer shall indemnify the Seller against any and all liabilities, claims and costs incurred by or made against the Seller as a direct or indirect result of carrying out of any work required to be done on or to the Goods in accordance with the requirements or specifications of the Buyer involving any infringement of any rights of any third party.


a) Where the Goods include software and the Buyer has been furnished with the developer’s software license, the Buyer shall sign and return it to the Seller within 7 days or as otherwise specified in the license, and if the Buyer fails to sign and return the license: i. The Seller reserves the right to withhold release of the software; and
ii. The Seller shall never the less be entitled to payment in full for the software.
b) In the absence of the developer’s software license being furnished, the Buyer shall accept a non exclusive, non-transferable license to use the software as provided in these conditions and subject to the further provisions of the Condition 14c and 14d.
c) The Buyer shall not copy (other than for formal equipment operation) , reproduce, translate, adapt, vary or modify the software or communicate any part of it to a third party without the prior written consent of the Seller.
d) The license granted by condition 14b shall continue until or unless:
i. Either party gives to the other one month’s prior written notice of termination, on or before the expiry of which the Buyer shall return or destroy the software as the Seller shall direct, which notice may only be given by the Seller if the continued use or possession of the software by the Buyer infringes the developer’s third party rights or if the Seller is required to give notice by law; or
ii. The Seller terminates the licence immediately if the Buyer fails, or has failed, to comply with any term of condition of the Contract including (without limitation) breach of copyright, patent or confidentiality.


The Seller shall have no liability in respect of any failure or delay in fulfilling any of the Seller’s obligations to the extent that fulfilment thereof is prevented, frustrated, impeded and/or delayed or rendered uneconomic as a consequence of any circumstance or event beyond the Seller’s reasonable control.


Any notice hereunder shall be deemed to have been given if delivered by hand or sent by prepaid first class post, telex or facsimile (confirmed by telephone and followed by notice by post) to the third party concerned at its last known address, and deemed to have received on the date of dispatch, if delivered by hand or sent by telex or facsimile, and on the third day after posting, if sent by post.


a) The rights of the Seller shall not be prejudiced or restricted by any indulgence or forbearance extended to the Buyer and no waiver of any breach shall operate as a waiver of any subsequent breach.
b) If any of these conditions or any part is held to be invalid for any purpose it shall for that purpose be deemed to have been omitted but shall not prejudice the effectiveness of the rest of these Conditions.


The formation, construction and performance of the Contract shall be governed in all respects by the Law of England and Wales and the parties here to submit to the exclusive jurisdiction of the English courts.

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